Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.

204.253.2668
Dog and girl looking out the window

New Clients

Welcome to St. Vital Veterinary Hospital! Whether you arrived here through word of mouth, or stumbled upon us, let us show you how we are the right fit for guiding your pet’s health for years to come. Take a virtual tour of our hospital and learn what to expect as a new client.

Take a Tour

To take a virtual tour inside St. Vital Veterinary Hospital, click the picture below.

St. Vital Veterinary Hospital Front

What to Expect

SCHEDULING AN APPOINTMENT

Your call will be answered by one of our friendly receptionists, who will find an appointment that best suits your needs. Should you be placed on hold, or very rarely encounter a busy signal, please be assured our receptionists are busy helping other pet owners and will do their best to reduce the inconvenience of any wait times.

We are frequently asked about the costs of an office call. Charges vary based on the type of visit. Please ask for specifics when you make your pet’s appointment. Appointments are never required for emergency visits. Learn more about our payment policy.

ANNUAL WELLNESS VISITS

When you arrive for your appointment, you will be greeted warmly by one of our receptionists, who will weigh your pet and record it in their medical chart (cats are kept in their carriers to be weighed in rooms). We have separate waiting areas for dogs and cats in order to minimize stress to our feline friends. You will be ushered into an examination room as soon as we have one available. Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these delays are minimized as much as possible.

You will normally see a Registered Animal Health Technologist (RAHT) first who will take a detailed history for the veterinarian, your pet’s temperature, and a basic review of your pets medical chart and any specific concerns you may have. A veterinarian will see you next, thoroughly examine your pet, answer your questions, administer vaccinations and plan further diagnostics or treatment as necessary based on their physical exam findings. You will normally see the RAHT again to have blood drawn for Heartworm / 4dx testing or vaccine titres, and they will provide you with relevant educational information and answer routine wellness/care questions for you. You will then see one of our receptionists, who will handle payment and schedule any needed followup.

SICK PATIENT VISITS

When our pets become ill, it can be a very stressful time. There are so many uncertainties about what the outcome will be, the costs, the time and depth of involvement. Rest assured, we are here to guide you through the many decisions that you may face.

A RAHT will take a very thorough history to determine if there are any external factors responsible for your pet’s illness (access to toxins like rat bait or antifreeze, human medications, homeopathic/naturopathic remedies, garbage, plants), travel history, surgical and medical history, current medications. Have you seen any changes in behaviour, appetite, thirst or energy? Report any vomiting, diarrhea, coughing, sneezing, decrease in stamina or change in bladder or bowel habits. These are just some of the types of questions that will be asked.

The veterinarian will thoroughly examine your pet and report any abnormal or concerning findings. Based on the history and physical exam, your veterinarian will determine a list of differentials and will provide you with a health care plan. This will be a summary of charges that may be incurred for recommended diagnostic tests, services or procedures to help rule out or in differentials and determine the cause of your pet’s illness. If your pet is very sick (dehydrated, in pain, feverish, has not been eating, is vomiting or has diarrhea), the recommendation may be made to hospitalize your pet and provide appropriate, necessary nursing care while diagnostics are being performed.

Your pet’s veterinarian or RAHT will contact you at least once during the day with a medical report and status update, or if a significant change occurs in your pet’s condition. Some owners wish to visit their hospitalized pets. We ask owners to call prior to visiting, as seeing a family member can cause some pets to become unsettled or nervous after successfully acclimating to the hospital setting.

In some cases, the involved treatment and degree of your pet’s illness will require constant, 24-hour hospitalization. In these cases, we transfer to the local Winnipeg Animal Emergency Clinic for continued care to improve patient outcome and wellbeing.

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Last updated: October 21, 2020

Dear Clients,

Due to high numbers of COVID-19 and recent changes to restrictions, we will be returning to a full closed door policy effective Monday October 26th.

In order to maintain everyone's safety and prevent the spread of COVID-19, the following procedures have been implemented:

a) With the exception of euthanasia, clients will no longer be able to accompany their pets into the hospital for their appointment. Appointments will be conducted over the phone.

b) Parking stall signs will be placed in front of each parking stall giving direction on how to proceed once you arrive.  When arriving for an appointment we ask that you remain in your vehicle and call us at 204-253-2668 to check in, we will provide further information on next steps.

c) When picking up food or medication please TEXT your last name, pets name and stall# to 431-400-7822.  This information will be on the parking stall signage.

d) In order to further decrease traffic we encourage you to purchase your pet food and non-prescription supplies online using our online store (direct access to the online store is also available on our website).  Your purchase will be shipped directly to your home.  Orders over $100 ship for free!

e) Prescriptions and in clinic purchases of food and supplies must be pre-ordered.

f) We will continue with cashless payment options (Visa, Mastercard, AMEX & E-Transfer).

g) A specific amount of time has been allotted for your appointment so if your pet needs additional services (nail trim, anal glands etc.) please let us know in advance.

If you have a fever, new or worsening cough, shortness of breath, runny nose, nasal congestion, loss of sense of smell, sore throat, painful swallowing, headache, muscle aches, fatigue, loss of appetite, chills, or fever we ask that you do not attend your pet's appointment.

If you have been instructed to self isolate for 14 days due to travel from Eastern Canada, travelled outside of Canada, had contact with someone known to have COVID-19 in the last 14 days, or are waiting for COVID-19 test results we ask that you do not attend your pet's appointment.

OPERATING HOURS

We are OPEN with the following hours:

Monday & Tuesday: 7:30 am - 6:00 pm
Wednesday & Thursday: 7:30 am - 8:00 pm
Friday: 8:00 am - 5:00 pm
Saturday: 8:00 am - 3:00 pm
Sunday: Closed

NEW PET OWNERS

Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.

Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

- Your dedicated team at St. Vital Veterinary Hospital